Refund & Cancellation Policy

Effective Date: September 1st, 2025

At Hickory House, we strive to provide excellent food and service. This policy explains how we handle cancellations, refunds, and credits.

1. Online Orders

• All sales are final once prepared or delivered.
• If an error occurs with your order, please contact us immediately at (573) 204-3590. We may issue a replacement, store credit, or refund at our discretion.

2. Catering Orders

• A deposit of an agreed amount may be required to confirm catering.
• Cancellations made at least 30 days in advance will receive a full refund of any deposit paid.
• Cancellations made less than 30 days before the event may result in a partial or no refund, depending on preparation costs incurred.

3. Events & Reservations (if applicable)

• Deposits for private dining or special events may be non-refundable unless canceled 30 days in advance.

4. Gift Cards

• Gift card sales are final and non-refundable, except where required by law.
• Lost or stolen cards cannot be replaced.

5. Contact Us

For questions about refunds or cancellations, contact us at:
(573) 204-3590